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Terms & conditions

While we use best practise and endeavour to keep our Website ( accurate and up to date, it may contain errors, inaccuracies or may not be current at the time of viewing. By accessing, viewing and using this Website, you agree to be bound by these terms and conditions.  We reserve the right to change these at any time without prior notice and you will be taken to have accepted any change by continuing to use this Website.


Any order placed through our Website is an offer by you to purchase each particular item in accordance with these terms. We reserve the right to accept or reject an order you make using our Website for any reason.  Please select carefully.  While every effort has been made to ensure our products/colours are represented accurately, different colour calibrations of each system can impact your screen reproduction.  Furthermore, we reserve the right to cancel your order and provide a refund should our manufacturer advise us they are unable to supply  a particular item. They require a skilled workforce to make our range and labour shortages can occur from time to time. Also we reserve the right to cancel your order should your behaviour be deemed inappropriate towards us or any of our other customers. 

It should also be noted that:

  1. Title to {the Goods} shall remain vested in {the Seller} and shall not pass to {the Buyer} until the purchase price for {the Goods} has been paid in full and received by {the Seller}. Until title to {the Goods} passes:
    1. {the Seller} shall have authority to retake, sell or otherwise deal with and/or dispose of all or any part of {the Goods}; and
    2. {the Seller} and its agents and employees shall be entitled at any time and without the need to give notice enter upon any property upon which {the Goods} or any part are stored, or upon which {the Seller} reasonably believes them to be kept;

Irrespective of whether title to {the Goods} remains vested in {the Seller}, risk in {the Goods} shall pass to {the Buyer} upon delivery

We accept all major credit cards, namely Visa, MasterCard, American Express, Bpay and direct bank transfer.  We reserve the right to change our mode of payment at any time. To the extent permitted by law, we will not be held liable and responsible for any damages or consequential loss (whether direct or indirect) suffered by you as a result of any credit card fraud or unauthorised access to a Paypal account. We will not be held liable or responsible for any additional charges imposed by your credit card provider or bank, especially in the case where your purchase involves foreign exchange transactions.  If your payment is not received in full or is declined by your bank or credit card issuer, we will not hold the Goods against your order. Non completion or cancellation of a "Put It On Lay-buy" plan will incur a 20% administration fee.

Discount codes
Only one discount code can be used on any one order.  Discount codes emailed to customers by TheRattanCollective are for your personal use and not to be shared with others.  We reserve the right to cancel any orders which contravene this guideline. 

As our products are handmade and subject to slight flaws or imperfections, The Rattan Collective does not provide warranties of any kind on any of its products.
Please read our care guide to ensure your purchase remains in it's optimal condition.

Repairs, refunds and replacements
If the Goods are damaged or not of acceptable quality, you may have rights under:
• Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law);
• Other consumer laws applying in each Australian State or Territory; and/or
• Our Refunds Policy below.
Australian Consumer Law
If there is a minor problem with your Goods (as defined in the Australian Consumer Law) we may repair the Goods instead of offering you a replacement or a refund. If there is a major problem with the Goods, a refund or a replacement may be available. Unless we are required to do so under the Australian Consumer Law, you will be responsible for the costs of returning the Goods to us. We require you to notify us of any damaged Goods as soon as possible by emailing us.

Any breakages caused to the item after delivery are your responsibility, including damage to beds caused by any activity other than their intended purpose.  Items requiring any form of assembly must be completely assembled prior to use and we do not guarantee our goods if you fail to comply with the assembly requirements. 

The Rattan Collective reserves the right to change prices at any time without prior notice at our discretion. All prices are listed in Australian Dollars and include GST unless otherwise stated. Any applicable delivery charges may be applied. By placing an order, you agree to pay the stated price (plus any applicable shipping and handling charges) in Australian Dollars for all orders. You agree to pay any additional charges or taxes incurred (including any custom duties) if applicable to the sale or delivery of the Goods.

Change or Cancellation of Orders
As we process your orders immediately with our manufacturer, we regret that cancellation or change to your order may not be possible unless we receive your request by email within 12 hours of placing your original order. No cancellation or change of orders will be accepted after this time.

Social Media
We currently operate and manage a social media account on Instagram and we may use other social media channels in future. We do not endorse the opinions expressed by the users on our social media pages. By submitting content, you agree that we may use and reproduce this content including your name, for testimonial, or other purposes in any media and without any compensation to you. Any content you submit must be your original work.  You must not post any material that is defamatory, derogatory, racist, sexist, unlawful, obscene, infringing any third party’s intellectual property rights, breaching someone else’s confidentiality or privacy, misrepresenting your relationship with us or this Website, misleading, false or deceptive on any social media pages.  We reserve the right to edit or remove content that violates these Terms and to block your access to our page.

Intellectual property rights
All text, graphics, logos, icons, images, photographs and software that feature on this Website are protected under Australian and International copyright laws. You must not reproduce, store, adapt, distribute, display, publish, or create similar works from them. If you upload any material or content on our Website or social media accounts, you grant us an irrevocable, royalty-free licence to use and reproduce that material or content. However, we do not claim ownership of intellectual property rights in respect to user content.

Availability of this Website
From time to time, down-time on this Website, either scheduled or unscheduled, may occur. We will endeavour to work within reason to ensure the amount of down-time is limited and will not be held liable for the consequences of any down-time.

Links to third party Websites
This Website may contain links to other websites that are operated. Unless stated otherwise, this Website does not control, endorse, sponsor or approve such third party websites or their contents, nor are we liable and responsible for any loss or damage that you may suffer as a result of your visits to any third party websites.

Interference with this Website
You agree not to make or attempt to modify, hack, remove, deface, add or otherwise interfere with this Website or to any material or content posted on this Website.

Your use of this Website
You are provided with access to and are authorised to download material contained on this Website for your personal use only. You may not, without our written permission, onsell any information obtained from this Website, use any data mining robots, other extraction tools, metatags or mirror the Website. Further, you must take your own precautions to ensure that the process which you employ for accessing this Website does not expose your computer to the risk of viruses, malicious computer code or other forms of interference which may cause damage to your computer software. We take no responsibility for any interference or damage to your computer system that arises out of or in connection with your use of this Website.